FAQs

Sizing

What size should I order?

We are proud to offer a variety of amazing styles from different designers, but it also means that sizing varies from piece to piece. We put together this general sizing chart of what we consider each size to be in the hopes that it will assist you.

 For the best information on sizing for particular items, please refer to our product descriptions and model specs.

I’m unsure about a size or I have a fit question. How do I find this information?

If you have questions about a specific item or measurement guidelines, get in touch with us at help@chloescloset.boutique and we’ll help you out!

Ordering

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments, and PayPal. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Will I be charged sales tax on my order?

Applicable sales tax will be added automatically to your order if appropriate.  If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.

How do I apply a gift card code or a promo code at checkout?

At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".

Can I use promo codes with the purchase of already discounted items or sale items?

Promo codes and offers cannot be combined with already discounted items or sale items.

Can I use promo codes and/or discounts with gift card purchases?

Discounts and promo codes cannot be used for the purchase of a gift card.

Was I charged twice?

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!

I get an error message when I enter my shipping and billing addresses. What’s going on?

If you are receiving an error message , there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!

My order won't go through. What should I do?

If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once!

If you continue to receive error messages, please contact us Monday - Friday 8:00pm - 4:30pm EST or send an email to help@chloescloset.boutique

I need to change something on my order. How can I do that?

We totally understand and are here to help, but you must contact us immediately! Once we initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.

Where is my order confirmation?

You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder.

Shipping

When will my order ship?

Please see our shipping information section for more details.

Returns

How long does it take to process my return?

Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days. A gift card will be issued via email to the address used to place the original order.

Can I return or exchange items that were purchased on sale?

All sale items are final and cannot be returned. 

View our full Return Policy.

Can I return or exchange monogrammed items?

Regretfully, we cannot remove monograms from products. Because initials are somewhat unique to individuals, we are unable to accept returns or exchanges for monogrammed items.

I returned an item and have not received my gift card code yet! What do I do?

If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know! You can shoot us an email at support@chloescloset.boutique Monday-Friday 8:00AM-4:30PM CST. Keep in mind that sometimes the email may filter into your junk or spam folder! 

General

I’m in love with something that’s out of stock in my size! What can I do?

To sign up to be notified when/if an item is restocked click on the out of stock item, select your size, enter your email in the field and click "Notify Me"!

Do you have gift cards?

You can purchase gift cards here. 

How will my eGift Card be sent to the recipient?

All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.

Does my gift card code or store credit expire?

Gift card codes and store credit codes will expire five years from the date issued.

Prop 65

If there is one thing we love, it's our customers! We want to ensure that you always have all of the information you need to make informed decisions before you submit your order. Without further ado, we present you with Prop 65!

California's Proposition 65 allows for all consumers who reside in the state of California to be provided with warnings for products that contain any chemicals that, when exposed to people above a certain level, are known to cause cancer and birth defects or any other reproductive harm.

WARNING: The materials used in this product contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

In posting this warning, our goal is to inform you that one or more of the chemicals listed in Prop 65 may be present in our products. This does not necessarily mean you are at risk, but as part of our commitment to customer service, we want to keep you in the loop. Click here for more information.